Refund policy

30-Day Return Policy

Contact us within 30 days after delivery to request a return. To be eligible for a standard return, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Because personal-care and hygiene tools come into direct contact with the body, opened or used items are not eligible for change-of-mind returns. This limitation does not apply to items that arrive damaged, defective, incomplete, or different from what was ordered.

Starting a Return

Email verifiedbygav@gmail.com with your order number and reason for the return. If the return is approved, we will provide written return instructions and the authorized fulfillment return address. The return address may differ from our store mailing address. Items sent without prior authorization will not be accepted.

For an approved change-of-mind return, the customer is responsible for return-shipping costs and for using a trackable shipping method. If the item is damaged, defective, incomplete, or sent in error, we will arrange an appropriate replacement, refund, or return solution at no additional product cost.

Damaged, Incorrect, or Missing Items

Inspect your order when it arrives. Contact us within 7 days of delivery at verifiedbygav@gmail.com with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and make it right when the claim is approved.

Cancellations

Contact us as soon as possible if you need to change or cancel an order. We can only guarantee a cancellation before fulfillment begins. After the supplier has started processing or shipped the order, a change or cancellation might not be possible.

Exceptions

Gift cards and final-sale items cannot be returned except where required by law. Nothing in this policy limits consumer rights that cannot legally be waived.

Refunds

We will notify you after an approved return or claim has been reviewed. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact verifiedbygav@gmail.com.